1.1 By creating an account, browsing listings, making a Booking, or listing an Item, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy (Part II), incorporated here by reference. If you do not agree, do not use the Platform.

1.2 You must actively accept these Terms, by checking a clearly-labelled box or tapping “I Agree”, before completing registration. Continued use of the app after a change to these Terms (§20) constitutes acceptance of the updated version.

1.3 These Terms apply to every User of the Platform, whether acting as a Renter, a Host, or both.

3.1 You must be at least 18 years old and able to form a binding contract in your country of residence to use the Platform. Anywear does not knowingly permit anyone under 18 to hold an account (see also our Privacy Policy, Part II §9).

3.2 All Users must provide a verified email address and phone number at registration. Both Hosts and Renters must complete government-ID verification: for a Host, before their first listing is published; for a Renter, before their first Booking or Buy-Out is confirmed. Verification is required to list or transact at all, not gated by a value threshold, consistent with how established marketplaces like Airbnb handle this.

3.3 You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at the contact in §21 if you suspect unauthorized access.

3.4 One account per person. Operating multiple accounts to circumvent Platform rules, promotions, or a suspension is a violation of these Terms.

3.5 You may act as both a Host and a Renter on the same account — the two roles aren't mutually exclusive, and there's no separate registration for each.

4.1 Anywear is a marketplace platform that connects Renters and Hosts. Anywear is not a party to the rental agreement or sale formed between a Renter and a Host, does not own, inspect, or take possession of any Item, and is not a rental company, a clothing retailer, or an insurer.

4.2 Each Booking and each Buy-Out is a direct contractual arrangement between the Renter and the Host. Anywear facilitates discovery, payment, and dispute resolution as described in these Terms, and acts as an evidence-based arbiter of last resort under §10 — it does not guarantee the condition, authenticity, availability, or fitness for purpose of any Item.

4.3 Nothing in this section limits Anywear's own obligations under these Terms (including the fee, refund, and liability-cap provisions below) or under applicable consumer protection law, which may impose responsibilities on marketplace operators that these Terms cannot exclude.

5.1 To request a Booking, a Renter provides travel dates, party size, style and size preferences, and selects a Bundle or individual Item(s). Availability is shown for the requested dates and destination city.

5.2 A Booking request is not confirmed until the Host accepts it (§6.3) and payment is successfully authorised. Anywear may decline to process a Booking or Buy-Out at its discretion, including where fraud, abuse, or a Platform violation is suspected.

5.3 Pickup and return are arranged directly with the Host through in-app messaging, using one of the methods the Host supports: in-person meetup, local courier, or lockbox. Anywear is not responsible for a Renter's or Host's failure to attend an agreed handover, though repeated no-shows may result in account review under §18.

5.4 On receiving an Item, the Renter has 2 hours to photograph and report any pre-existing damage or discrepancy from the listing (§10.5). Absent a timely report, the Item is deemed received in the condition shown in the Host's pre-shipment photos.

5.5 A Renter may also purchase an Item outright rather than renting it — see Buy-Out, §6.5 and §7.5. A Buy-Out is a sale, not a Booking, and follows the terms in those sections rather than the rental mechanics in this one.

5.6 Renters can expect Hosts to meet a few ground rules, most already covered elsewhere in these Terms: accurate listings (§6.2), honouring accepted Bookings (§6.3, §9.4), responding to messages in reasonable time (generally within 24 hours before pickup, and as promptly as possible on the pickup day itself), and sending Items that are clean and in the condition shown (§6.2, §10.2). A Host who repeatedly falls short of these is subject to the same enforcement and review consequences as any other policy violation (§12, §18).

6.1 Hosts set their own price, availability calendar, and minimum rental length for each listing — Anywear does not impose a platform-wide minimum.

6.2 Each listing must include: at least 8 photos, accurate size and condition information, an honest description, and a Declared Replacement Value (§2, §10). Hosts may group Items into a Bundle at a combined price.

6.3 On receiving a Booking request, a Host has 24 hours to accept or decline. Declining requires no explanation and carries no fee. A request that receives no response within the window auto-cancels and the Renter is not charged. On acceptance, the Item's calendar locks for the Booking dates and the Renter's payment is confirmed.

6.4 Before handover, a Host must photograph every Item in the Booking — the Platform will not allow an Item to be marked “sent” without these photos uploaded (the “Evidence Locker”, §10.5).

6.5 A Host may enable any listing for Buy-Out, allowing a Renter to purchase the Item outright at a price the Host sets. Even where Buy-Out is not enabled on a listing, a Host may separately agree to a Renter's individual request to buy an Item. Once a Buy-Out is confirmed and paid for, ownership of that Item transfers to the Renter, and the rental-specific terms in §9 (Cancellations), §10 (Damage, Loss & Liability), and §11 (Late Returns) no longer apply to it — it is a completed sale, not a Booking. §6.6 below governs recourse if the Item isn't as described.

6.6 If an Item purchased via Buy-Out is materially not as described in the listing, the Renter may report this to Anywear support within 12 hours of receipt for evidence-based resolution (§10.4). Outside that window, or absent a material discrepancy from the listing, the sale is final.

6.7 A Host warrants that they own, or have the legal right to rent or sell, every Item they list.

6.8 Booking- and Buy-Out-related communication should stay within the Platform's in-app chat. It's the record Anywear's evidence-based dispute process (§10.4) actually reviews, and it protects both sides if something is disputed later.

6.9 A Host may remove or pause a listing at any time before a Booking or Buy-Out request is made against it. Once a request is pending, withdrawing the listing is treated the same as declining that request (§6.3) — no fee, no explanation required, and any already-confirmed Booking or Buy-Out is unaffected.

6.10 A Host may set specific care instructions for an Item, such as hand-washing only, no smoking near the Item, or return it in the packaging provided, similar to how a host sets house rules. Care instructions must be shown on the listing before booking; a Renter who follows stated care instructions is not liable for damage that instruction was meant to prevent if the Host's instructions turn out to have been wrong or misleading.

7.1 Anywear charges a 20% Platform Fee on the rental price of every Booking — Bundle or single-item — or a $5 minimum per transaction, whichever is greater, deducted from the amount paid to the Host. Cleaning between rentals is the Host's responsibility (§10); a Host may optionally build a cleaning or delivery charge into their listing price if they choose to, but Anywear doesn't add a separate mandatory fee of its own beyond the Platform Fee.

7.2 Example: on a $350 Full Bundle, the Renter pays $350.00, Anywear retains $70.00 (20%), and the Host receives $280.00. On a $105 Mini Bundle, Anywear retains $21.00 and the Host receives $84.00. Where 20% would fall under $5 (e.g. an $18 single item), the $5 minimum applies instead: Anywear retains $5.00 and the Host receives $13.00.

7.3 Host payouts are released following Stripe Connect's standard settlement timeline for the transaction, once the return-inspection window in §10.5 closes without an unresolved issue being raised. Anywear does not add its own additional holding period on top of Stripe's processing time.

7.4 There is no separate security deposit held by Anywear. Liability for damage or loss is instead capped at the Item's Declared Replacement Value and enforced against the Renter's payment method on file, as described in §10.

7.5 The same Platform Fee (20%, or the $5 minimum, whichever is greater) applies to a Buy-Out, calculated on the sale price and deducted from the amount paid to the Host, consistent with §7.1. Example: on a $90 Buy-Out, the Renter pays $90.00, Anywear retains $18.00, and the Host receives $72.00.

7.6 All payment transactions on the Platform, including currency exchange for cross-border Bookings, run through Stripe. Prices are displayed and charged in the currency shown in the app for your account; where a Renter and Host are in different countries, Stripe's own conversion applies to the payout, and Anywear does not add a separate currency-conversion fee on top.

7.7 Each User is responsible for declaring and meeting their own tax obligations arising from Platform activity, including any income tax on rental or sale proceeds. Anywear may be required to report transaction data to tax authorities in some jurisdictions and will do so where legally obligated, consistent with Part II §3.

8.1 Traveler+ is an optional subscription priced at US$6.99/week, US$19.99/month, or US$69.99/year, offering unlimited use of the AI packing assistant plus any other benefits described in-app, starting after a 3-day free trial. On iOS and Android, Traveler+ is billed through Apple's and Google's in-app purchase systems, not through Stripe — your app store account, not Anywear, holds the payment method for this specific charge.

8.2 You will not be charged during the free trial. Unless you cancel before the trial ends, Traveler+ automatically converts to a paid subscription and your app store account is charged at the start of each billing period thereafter.

8.3 You can cancel at any time through your Apple ID or Google Play account subscription settings, not within the Anywear app itself — this is how Apple and Google require in-app purchase subscriptions to be managed. Cancellation takes effect at the end of the current billing period (or, during the trial, before the trial ends to avoid the first charge); no partial-period refunds are issued.

8.4 We will send a reminder before the trial converts to a paid subscription and before each renewal, consistent with applicable auto-renewal disclosure requirements.

8.5 Apple and Google each deduct their own standard commission from Traveler+ revenue before Anywear receives it — currently up to 30% in a subscriber's first year and typically lower afterward, or a reduced rate for developers enrolled in their small-business programs. This is a cost of using their billing systems, not an additional charge to you; your price is exactly what's shown in §8.1.

9.1 A Renter may cancel free of charge at any time before a Host accepts the Booking request.

9.2 Once a Host accepts, refund eligibility depends on how much notice you give before the Booking start:

• Booked more than 48 hours before the Booking start full refund if cancelled more than 10 days before the start date; a 30% cancellation charge applies if cancelled within 10 days; non-refundable if cancelled within 48 hours of the start date
• Booked within 48 hours of the Booking start full refund if cancelled within 2 hours of making the Booking; non-refundable after that

9.3 A Booking locks (no further cancellation by either party without going through §10) once the Item ships or the handover window opens.

9.4 If a Host declines or fails to respond before accepting, the Renter is not charged. If a Host cancels after accepting, the Renter is fully refunded regardless of the listing's cancellation tier, and repeated Host-side cancellations may result in reduced search ranking or a temporary listing suspension.

9.5 A confirmed Buy-Out cannot be cancelled by the Renter once payment is authorised — it is a sale, not a Booking, and none of the cancellation tiers above apply to it. Before the Host accepts a Buy-Out request, either party may withdraw freely, consistent with §9.1.

10.1 A Renter's maximum liability for damage to, or loss of, an Item is capped at that Item's Declared Replacement Value, shown on the listing before Booking. Anywear is not a party to the rental and does not insure either side against loss — this cap allocates risk between Renter and Host, it is not an Anywear guarantee or insurance product.

10.2 Normal wear (light creasing, minor lint) is not charged.

10.3 Beyond normal wear, issues are handled in three tiers:

• Tier 1 extra cleaning: actual cleaning cost, charged to the Renter if Renter-caused.
• Tier 2 repairable damage: reasonable repair cost paid by the Renter; the Host keeps the Item and their payout.
• Tier 3 severe damage, loss, or non-return: settlement up to the Declared Replacement Value.

10.4 Disputes — including a Buy-Out reported under §6.6 — are resolved between the Renter and Host directly first, through in-app messaging. If the two sides haven't reached agreement within 72 hours of the issue being reported, either may escalate to Anywear support, which acts as the arbiter, deciding based on the Evidence Locker photos and any other evidence provided, and executing the resulting payment adjustment.

10.5 Reporting windows: a Renter must report a receipt issue within 2 hours of receiving an Item. A Host must inspect a returned Item promptly and report any damage — with clear photos included — within 48 hours of receiving it back. Reports outside these windows are not automatically rejected but are assessed with a higher evidentiary bar.

10.6 Where only some Items in a Bundle are damaged, lost, or not returned, §10.1–§10.3 apply separately to each affected Item, based on that Item's own Declared Replacement Value — not the whole Bundle's price — unless the listing states the Bundle is only available as a single inseparable Item.

11.1 A 4-hour grace period applies after the agreed return time.

11.2 After the grace period, a late fee equal to one day's rental rate is charged per day late.

11.3 At day 7 without return, the Item is treated as non-returned and the matter escalates to Tier 3 under §10.3.

12.1 After a completed Booking, both parties may leave a rating (1–5 stars) and written review — Hosts are rated on accuracy, cleanliness, communication, and handover; Renters on care, punctuality, and communication.

12.2 Reviews containing hate speech, personal information, or retaliatory content are removed on report. A pattern of low ratings triggers account review and may lead to suspension under §18.

12.3 Anywear does not gate access to any category of Item, whether for rent or Buy-Out, behind a minimum review count. Trust for higher-value Items is instead handled through the Declared Replacement Value liability cap (§10) and, above the threshold in §3.2, ID verification — not review history.

14.1 The Platform, including its design, logos, and Anywear-created content, is owned by Anywear and protected by intellectual property law. Nothing in these Terms grants you rights to Anywear's brand or platform beyond what's needed to use the service as intended.

14.2 You retain ownership of photos and descriptions you upload for a listing, and grant Anywear a non-exclusive, royalty-free licence to display, reproduce, and promote that content on the Platform and in Anywear marketing.

14.3 You may not copy, scrape, or republish content from the Platform outside what's needed for your own personal use of the service.

15.1 THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.” ANYWEAR DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY ITEM WILL MATCH ITS LISTING IN EVERY RESPECT.

15.2 ANYWEAR IS NOT RESPONSIBLE FOR THE CONDUCT OF ANY USER, ON OR OFF THE PLATFORM, INCLUDING A HOST'S OR RENTER'S FAILURE TO HONOUR A BOOKING OR BUY-OUT, ATTEND A HANDOVER, OR RETURN AN ITEM AS AGREED, BEYOND THE PROCESSES SET OUT IN §9–§11.

16.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANYWEAR'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM YOUR USE OF THE PLATFORM WILL NOT EXCEED THE GREATER OF (A) THE PLATFORM FEES YOU PAID TO ANYWEAR IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) US$100.

16.2 ANYWEAR IS NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR LOST DATA, ARISING FROM YOUR USE OF THE PLATFORM.

16.3 Nothing in this section excludes liability that cannot be excluded under applicable law, including liability for death, personal injury caused by negligence, or fraud.

18.1 You may close your account at any time through account settings. Open Bookings must be completed or cancelled first.

18.2 Anywear may suspend or terminate an account for violation of these Terms, repeated policy violations, fraud, or a safety concern, with or without notice depending on severity.

18.3 Sections that by their nature should survive termination — including §10 (Damage, Loss & Liability) for any open Booking, §14 (Intellectual Property), §16 (Limitation of Liability), and §17 (Indemnification) — continue to apply after your account closes.

18.4 If your account is suspended or terminated for a policy violation, you may request an internal review — see Part V §7 (Enforcement Appeals).

19.1 These Terms are governed by the laws of England and Wales, without regard to conflict-of-law principles.

19.2 Any dispute arising from these Terms that cannot be resolved through Anywear's support process (§10.4) will be resolved in the courts of England and Wales, without prejudice to a consumer's right to bring proceedings in their own country of residence where applicable law gives them that right.

19.3 Nothing in this section limits a consumer's non-waivable statutory rights in their country of residence, including rights under EU or UK consumer protection law where applicable.

21.1 If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.

21.2 These Terms, together with the Privacy Policy (Part II), the Refund & Dispute Policy (Part III), the Cookie Policy (Part IV), the Safety & Trust Policy (Part V), and the Community Guidelines (Part VI), are the entire agreement between you and Anywear regarding the Platform.

21.3 Notices to Anywear should be sent to support@anywearglobal.app. We may notify you via the email or in-app notifications associated with your account.

21.4 Neither Anywear nor a User is liable for a delay or failure to perform caused by something beyond their reasonable control — natural disaster, war, government action, or similar. If this makes a specific Booking or Buy-Out impossible to complete, either side may cancel it for a full refund, outside the normal cancellation tiers in §9.

21.5 Anywear may assign or transfer these Terms in connection with a merger, acquisition, or sale of substantially all its assets. You may not assign your own rights under these Terms without our consent.

21.6 You confirm that you are not located in, or a resident of, a country or region subject to comprehensive trade sanctions, and are not on any applicable restricted-party list. Anywear may decline service where required by sanctions or export control law.

3.1 The legal basis for each use above is one of: performing our contract with you (operating the marketplace, fees, payouts, confirmations), a legitimate interest we've weighed against your rights (fraud prevention, service improvement, aggregated reporting), your consent (marketing, where applicable — see §8), or a legal obligation (tax reporting). This mirrors GDPR-style legal-basis categories as a baseline even outside the EU/UK, consistent with §1's approach.

3.2 Fraud and risk decisions may involve automated processing (for example, flagging an unusual payment pattern). If an automated decision significantly affects you — such as an automatic account hold — you can ask for a human to review it; contact us using §12.

6.1 We retain account and profile information for as long as your account is active, and for a reasonable period after closure to handle any outstanding Booking, Buy-Out, dispute, or legal obligation.

6.2 Transaction, commission, and payout records — for both Bookings and Buy-Outs — are generally retained longer than basic account data, since financial records are subject to tax and accounting retention requirements that run several years in most jurisdictions.

6.3 Evidence Locker photos are retained for the length of the relevant Booking's dispute window plus a reasonable buffer, then deleted unless retained longer as part of an active dispute. Buy-Out “not as described” evidence (Terms §6.6) follows the same approach, scaled to that 12-hour reporting window.

2.1 Cancellation eligibility and refund percentages are set by the Host's chosen cancellation tier (Flexible, Moderate, or Strict) — see Part I §9.

2.2 Damage, loss, and non-return liability — including the three-tier cleaning/repair/replacement framework and the Declared Replacement Value cap — are set out in Part I §10. Late-return fees are in Part I §11.

2.3 There is no security deposit. Liability is capped against the Item's Declared Replacement Value and charged to the Renter's payment method on file — Part I §7.4.

2.4 Which fees are refundable follows directly from §2.1–§2.3 above: if a cancellation tier or the damage framework entitles you to a refund, the full amount — including the Platform Fee — is returned; there is no separate non-refundable-fee list to reconcile against those rules.

2.5 A dispute over only some Items in a multi-item Bundle follows Part I §10.6 — handled per affected Item, not as an all-or-nothing claim against the whole Bundle.

3.1 A User initiates a dispute through the app's Help Center, describing the issue and attaching evidence (photos, messages, or Evidence Locker records as relevant).

3.2 Anywear's Trust & Safety team acknowledges a submitted dispute within 2 business days.

3.3 Where the two Users cannot reach agreement directly (Part I §10.4), Anywear aims to issue a decision within 10 business days of receiving all evidence reasonably requested from both sides. Complex cases — for example, needing an independent repair estimate — may take longer; we'll tell you if that's happening.

3.4 Once a decision is made, any resulting refund or payout adjustment is executed through Stripe Connect without further action needed from either User.

3.5 If a Renter disputes a charge directly with their card issuer (a chargeback) instead of using this process, Anywear may place a temporary hold on the account pending the card network's outcome, and the chargeback's result governs instead of an internal decision under §3.3.

4.1 On first use, you'll see a prompt to accept all non-essential tracking, reject it, or manage categories individually. On iOS, this includes Apple's own App Tracking Transparency prompt where relevant, in addition to Anywear's in-app preference center.

4.2 You can change your choice at any time in Settings → Privacy within the app.

4.3 If Anywear operates a marketing website, standard browser cookie controls also apply (Chrome, Safari, Firefox, and Edge each expose these under their own Privacy/Cookies settings).

4.4 On mobile, you can independently limit ad tracking at the OS level: iOS Settings → Privacy → Tracking; Android Settings → Google → Ads → Delete advertising ID.

4.5 Anywear does not currently respond to browser “Do Not Track” signals, as there's no single agreed standard for how sites should honour them. Use the in-app or browser controls in §4.1–§4.4 instead — they have an actual effect, where a DNT signal may not.

2.1 Identity verification requirements — who must verify, and at what value threshold — are set out in Part I §3.2, not repeated here.

2.2 There is no escrow hold or security deposit. Damage and loss liability is capped at the Item's Declared Replacement Value and handled under Part I §10, with the process detail in Part III.

2.3 Evidence and reporting windows for damage, loss, and non-return claims are set out in Part I §5.4, §6.4, §10.5, and §11, with dispute-handling timelines in Part III §3. This Policy does not restate a separate 48-hour or 7-day figure.

2.4 How verification data and other personal information are processed and retained is set out in Part II.

3.1 You're responsible for choosing a strong, unique password and keeping your credentials confidential; enable two-factor authentication where the app offers it.

3.2 Anywear uses automated controls — rate limiting, device and anomaly detection — to resist credential-stuffing and bot activity. An account showing signs of compromise may be suspended pending your confirmation of ownership, independent of any dispute you're party to.

3.3 Repeated failed identity-verification attempts may result in a temporary hold on listing or booking privileges pending manual review. This is a precaution, not a policy-violation finding — it doesn't go through the enforcement process in §7 unless the review actually finds a violation.

4.1 If you feel physically unsafe during a handover, contact local emergency services first. Report it to Anywear as soon as it's safe to do so — the response-time targets in Part III §3 are for ordinary disputes and don't apply to an active safety emergency, which we treat as a priority regardless of when it's reported.

4.2 Any sexual, threatening, coercive, or otherwise inappropriate conduct during a handover is prohibited under Part I §13 and will result in immediate account action.

4.3 Anywear is not a party to in-person meetings between Users and is not liable for what happens at one, except as required by law — consistent with Part I §4 and §15–§16.

5.1 Anywear uses layered anti-fraud measures — device and payment-pattern monitoring, duplicate-account detection, and manual review for high-value or high-risk activity — alongside the identity verification in Part I §3.2.

5.2 Prohibited conduct — including multiple accounts to evade a suspension, counterfeit listings, falsified tracking, review manipulation, and off-platform transactions to avoid the Platform Fee — is set out in Part I §6 and §13 and is not restated here.

7.1 If your account is suspended or terminated under Part I §18, you may request an internal review by contacting Anywear within 14 days of the decision.

7.2 The review is handled by someone who wasn't involved in the original decision. We'll tell you the outcome; it's final, without prejudice to any legal right you separately have.